What Our Client Parnters are Saying

One of the best things about the work we do is seeing the success that our partners have in making real change that helps them serve the needs of their customersour studentseven better. So it's always icing on the cake to know that our partners appreciate the way we help them do their best work. Here's what some of our client partners are saying...

Automating Office Operations

"Bill and Rob,
I wanted to make sure you both know what a tremendous support Tonya Thomas is to our department (Design and Construction Services).  Not only are we now processing key requests electronically but Tonya has automated the process for us and we are getting so much more sophisticated. Having Tonya's talents available to us to help us become more efficient using technology is a FANTASTIC asset.  Tonya is great!
 
Additionally, I want to thank you for making her knowledge of programs and technology available to us in real time.  This is been lacking for a number of years. This will help us in so many ways. I hope the University acknowledges the assets this service is to allowing departments across campus to become automated and more efficient. 
 
Tonya's availability to address ideas we have to automate processes as well as her knowledge of programs and technology along with her ability to teach non-techies the process is greatly appreciated."

Fran Ahern, Sr. Director, Design & Construction Services

"Good afternoon Bill,
I also wanted to share my gratitude for the support Tonya Thomas provided our department (Design and Construction Services) during this very critical time. I was given the task to find a solution to our key sign-out process that would keep both our project managers safe as well as our outside contractors. This process was long overdue for an  overhaul, COVID just speed up the process. This task allowed me to work with Tonya intimately. She's very knowledgeable and talented, definitely an expert in her field. She was able to ask the right questions and offer not one but three solutions to our process. Because of her knowledge base in technology she was able to align the right program with our process.  

Thanks to Tonya our key process is fully electronic (NO paper) and fully automated. The new system not only saves us several steps, it is efficient and literally fail proof for our department and even for our vendors.   

Tonya was very professional and easy to work with. Tonya's knowledge and technology expertise is truly an asset to the University."

Sherry Searcy, D&CS Admin Support Services

Project Management

"Michelle and Tonya were instrumental in creating an organizing strategy for gathering content from each group; working alongside each group to ensure steps were made consistently toward progress; and ultimately in ensuring that the finished product was professionally written, packaged, and published. It is a joy to know that we have partners working in PAI as a resource to this University!"

Rob Davenport, AVP, Facilities Planning & Management

"Amazing work!!! Probably the most professional piece of communication I have ever seen!"

w/r/t the Facilities Campus Restart Playbook

Let us know what you're thinking, too! Share your thoughts in our PAI Feedback Form.