Continuous Quality Improvement (CQI)

What is CQI?

Welcome to your hub for Continuous Quality Improvement (CQI) in Finance & Business Operations. Here you will find information, tools, and resources to learn about CQI, motivation to drive improvement at an individual level, and support for larger initiatives that impact departments across FBO and our WSU community.

CQI is a way of improving our processes to enable us to achieve our strategic goals and attain our vision of becoming THE Model of Service Excellence. It begins with our customers, utilizes proven methods and tools, is data-driven, and implemented by individuals and teams closest to the customer experience. In ongoing, daily ways and through longer-term initiatives, CQI helps us transform the way we do business. Explore the CQI pages in the menu at left to learn all about who we are and what we do, and feel free to contact PAI for more information.

CQI Culture Wheel


As we live our value of continuous learning, this site will grow from the activity we engage in and the learning we share.

Thank you for helping to build our culture of Innovation.