Continuous Quality Improvement (CQI)

What is CQI?

CQI is a way of improving our processes to enable us to achieve our strategic goals and attain our vision of becoming THE Model of Service Excellence. It begins with our customers, utilizes proven methods and tools, is data-driven, and implemented by individuals and teams closest to the customer experience. In ongoing, daily ways and through longer-term initiatives, CQI helps us transform the way we do business. Contact PAI for more information.

CQI Culture Wheel

Headshot of William Decatur, VP Finance & Business Operations, Treasurer, CFOMessage from Bill Decatur

Welcome to your hub for Continuous Quality Improvement (CQI) in Finance & Business Operations. Here you will find information, tools, and resources to learn about CQI, motivation to drive improvement at an individual level, and support for larger initiatives that impact departments across FBO and our WSU community.

As we live our value of continuous learning, this site will grow from the activity we engage in and the learning we share.

Thank you for helping to build our culture of Innovation.