Service Requests

In an effort to improve customer service, reporting, and promote collaboration, service and support requests for BTS and SMS team members should be submitted using one of the online forms listed below.

Functional Support - BTS Team

Click on the applicable category below to submit a ticket to the functional support team in BTS.

Application Support - SMS Team

Click on the applicable category below to submit a ticket to the SMS team in BTS.

Please contact a Business Technology Solutions member with questions on the above forms or requests.

Desktop Support

C&IT's Desktop Technology Services (DeskTech) provides desktop hardware and software support to all areas within Finance & Business Operations. DeskTech agents are located throughout campus to provide personal and efficient support to many campus units. DeskTech customers can initiate support requests via one of DeskTech's online forms available at the link below:

DeskTech Forms

Please contact the C&IT's Desktop Technology Services team with questions on DesktTech forms, or contact the C&IT Help Desk at (313) 577-4357 or helpdesk@wayne.edu.