About Us

Planning, Assessment and Innovation (PAI) provides strategic leadership and support services relative to planning, assessment, technology systems and applications, continuous improvement, project management and innovation programs within Finance and Business Operations, to support the achievement of our mission, vision and strategic goals.

PAI staff partner with colleagues across the university to support the accomplishment of priorities focused on WSU's teaching and research mission, serving as catalysts by working with the campus community to leverage technology to support the achievement of strategic initiatives. 

PAI supports a culture of service excellence through the use of technology, continuous improvement and collaboration. Continuous improvement and business optimization activities go hand in hand. Continuous improvement is an iterative process that is focused on optimizing a process, incorporating change management and delivering strategic results. It is part of an effective strategic execution plan and may be customized for use throughout the university.